Refund policy
Refund Policy
At AITHYRIA, we want you to be completely satisfied with your purchase. If you are not satisfied, you may request a refund in accordance with the terms below.
Refund Eligibility
To be eligible for a refund, the item must be:
- Returned within 30 days of the delivery date
- Unused, unworn, and in its original condition
- Accompanied by the original packaging, jewelry box, and all included materials
How to Request a Refund
- Contact us at support@aithyria.com with your order number and reason for the refund.
- We will provide you with a Return Authorization and return shipping instructions.
- Once we receive and inspect the returned item, we will process your refund.
Refund Process & Timeline
- Approved refunds will be issued to the original payment method within 5–7 business days after we receive and inspect the item.
- Please allow an additional 5–10 business days for the refund to appear on your statement, depending on your bank or payment provider.
Shipping Costs
- If the refund is due to our error (wrong item sent, defective product, or damage during shipping), we will refund the full product price and cover the return shipping cost.
- For other eligible returns, the original shipping fee (if any) is non-refundable, and the customer is responsible for the return shipping cost.
Non-Refundable Items
The following items are not eligible for a refund:
- Earrings (for hygiene reasons), unless defective or damaged upon arrival
- Personalized or custom-made items
- Items marked as Final Sale
- Gift cards
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 7 days of delivery with clear photos. We will arrange a full refund or replacement at no cost to you.
Contact Us
For any questions regarding refunds, please email us at support@aithyria.com.
Last Updated: September 27, 2026